Frequently Asked Questions

Frequently Asked Questions:

Can I scan and print my images? Or just copy them from my online gallery for printing?

A word about copyright. The Federal Copyright Law protects copyrighted images. It is unlawful to copy or scan any of my images without my express permission. Even though the photos may be of you or your family, I still own the copyright to the image. I do sell digital ART files so there is no need to scan an image when you can purchase a beautiful high resolution file!  Once purchased, you receive my copyright release for all images I provide for you on CD. However, all printed ART prints are still protected by my copyright unless you purchase the copyright for those images separately.

What happens if I’m late to my session?

Nothing!

Well, not exactly . . . .

Basically, I schedule your sessions at the time of day when that particular location has the best light and for the time allotment you have chosen. Usually, that light will only last for the time of your session. So if you’re late to your session, it just means that I will have less time to take photos. Which means that I will take fewer photos and you will receive fewer photos in your gallery.

What if the weather is bad?

If the weather is uncooperative for your session, we will reschedule the session.

When will my session gallery be posted?

Your session galleries will be posted no more than 14 days after the session. I will call you with your password and login information when it is available.

How long will my gallery be available?

Your gallery will be available online for 30 days after your session date. After that time, your images will be archived off-site.

How do I order enlargements?

You place your order through my custom client proofing gallery. The gallery allows you to add items into your cart and adjust the quantities. Once you’re satisfied, submit the order. The ordering system will NOT take your payment. We both will be sent an email showing you what you ordered. Note that the email will be sent to the email I have on file for your account. From there, I will contact you and discuss any notes you may have made. I will also send you an invoice for the total and let you know exactly when you will receive your prints. You can then pay me by cash, check, credit card or via PayPal.

What if I want to order prints after 30 days?

If you would like to order prints after your gallery has expired, I charge a $125 unarchiving fee to cover my time and travel to retrieve your images and repost them for you. Once you have paid the fee, I will post your images into a gallery for you for 30 days. At that point, your unarchival fee becomes a print credit, credited toward print purchases made within the 30 days.

When will I receive my prints?

My turnaround time on regular prints is usually 2 weeks. Canvases will take at least 4 weeks. Albums will take 4-6 weeks.

If you would like your prints in a hurry, expedited shipping is available for an extra charge.